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1. How to choose suitable wireless headphones according to your needs?
It depends on your usage scenario.
Sports scenes: Choose models with sweat-proof function (protection level of IPX5 and above). These headphones are equipped with stable ear hooks to keep them firmly in your ears when running.
Travel scenario: It is recommended to choose active noise-canceling headphones, which can effectively block out aircraft noise; it is also recommended to choose models with longer battery life.
For detailed specifications such as Bluetooth version and driver unit size, please check the “Specifications” tab on each product page.
2. Is the smartwatch compatible with iOS and Android systems?
Yes. All of our smartwatches are compatible with iOS 12.0 and above and Android 8.0 and above. Core features like heart rate monitoring, GPS positioning, and notifications work normally on both systems.
3. What does the capacity of a mobile power bank represent?
The capacity of the mobile power supply ismilliamperes(mAh)Generally speaking, the larger the capacity of a power bank, the more times your device can be charged before needing to be recharged.
4. Can I bring a portable charger on an airplane?
Most airlines allow lithium batteries up to 100Wh as carry-on baggage. You can find product-specific information on the outside of the power bank. Additionally, as regulations may vary between airlines, please check with your airline for specific information regarding your flight and travel destination.
5. Can the car charger be left plugged in to the car even when not in use?
Yes, you can leave it plugged in to charge when not in use. However, the charger will continue to draw a small amount of battery power even when the car is not started and even if no devices are plugged in. This can cause damage to the battery if the car is not used for an extended period of time.
6. How do I know if the product is in stock? When will it be shipped?
The inventory status will be displayed directly on the product page:
“In stock”: Order will be shipped within 7 working days
“Pre-sale”: The goods will be shipped on the marked date (for example, “Shipping on November 15”), and we will send you the logistics tracking link after the goods are shipped.
7. Can I cancel or modify an order after placing it?
You can cancel or modify your order (such as changing the delivery address or product model) within 12 hours after placing an order. Please contact our customer service team through online customer service or send an email to client@aicronx.com and provide your order number.
8. What should I do if my package is detained at customs?
Customs clearance typically takes 1–3 days. If there are delays, please follow these steps:
Check the tracking link sent to you via email for the latest progress – Customs may ask you to provide proof of identity or address.
Email our customer service team with your tracking number and we’ll help expedite the customs clearance process.
9. What should I do if the package I received is damaged (such as a broken earphone box or a scratched smartwatch)?
Please take the following actions within 48 hours after receiving the package:
Take photos or videos of the damaged package, logistics delivery note, and damaged items (the defects must be clearly visible).
Send the relevant documents and your order number to online customer service or client@aicronx.com .
We will send you a replacement free of charge without requiring you to return the damaged item, with no additional fees or hassle.
10. What is the return policy?
We offer a 30-day return period from the date the package is delivered. The specific rules are as follows:
Unused/unopened items (e.g., sealed chargers, unopened smartwatch boxes): Full refund, less original shipping charges (if applicable).
Opened items: No refunds
Products with quality problems (such as speakers that don’t work properly, watches with faulty batteries): free replacement or full refund, free return shipping worldwide.
11. How does the global warranty service of your products take effect?
All our 3C products enjoy free original manufacturer warranty service, the specific period is as follows:
1-year warranty
To request warranty service, please follow these steps:
Send an email to client@aicronx.com and include your order number and photos of the product defect.
12. If the charger cannot fast charge my phone, can I return it?
Yes—if the charger is unused (unopened) or the fast charging function is malfunctioning, you can request a return or exchange. First, please confirm that your phone supports the charger’s power. If it’s a compatibility issue, we’ll assist in replacing it with a compatible charger.
13. My wireless earphones cannot connect to my phone. How can I solve this problem?
Please try the following steps:
Turn off the Bluetooth function on your phone, and then turn it back on.
Reset the headset: Press and hold the power button for 10 seconds until the indicator light flashes red and blue alternately (please refer to the product manual for specific steps, which may vary slightly for different models).
Delete the pairing record of the headset in the Bluetooth list of the mobile phone, and then pair it again.
If the issue persists, please contact Customer Service and they will provide further troubleshooting assistance.
14. Can I track my order without registering an account?
Yes. Enter your order number and email address in the “Order Tracking” column on our official website to view real-time order progress (including logistics status and estimated delivery date).
